Returns and Cancellation
We do not accept returns or exchanges.
If you believe you have received corked wine or an incorrect product, contact us within 7 days of the receipt of the order and we will arrange return shipment of the wine. Upon arrival back at our facility the product will be subject to a staff evaluation. If it is determined that the wine is corked or incorrect, we will offer a replacement. If the product is sound and was originally shipped as listed on the order, you will be responsible for both the original and return shipping charges and a 10% restocking fee.
In the instance of corked wine, please do not continue to open and try bottles as we can only compensate for 1 opened bottle of corked wine.
We fill orders based on the listing of the item not the image displayed. If there is a discrepancy over an image on our website, or you question the image, feel free to contact us prior to placing your order. We will not return or exchange an item based on its presented image.
Once an order has been completed, it cannot be modified. Once an order has left our facility, it cannot be cancelled.
If your order returns to our facility due to unavailability of an adult signature or refusal at the shipping address listed on the order, it will be cancelled and you will be refunded for the bottles returned less the original shipping charges and a 10% restocking fee.
CANCEL OR CHANGE AN ORDER
If you must cancel or change your order for any reason, please contact us via email or phone as soon as possible after placing your order. Once your order is in process, changes will incur a $10 service fee and cancellation will incur a 10% restocking fee. If your order has already shipped please see return policy above.